Shipping policy

Domestic Shipping

Shipping rates are as follows:

Orders ≤ $20:

Standard Post – $8

Express Post – $10

Orders between $20 and $60:

Standard Post – Free

Express Post – $10

Orders over $60:

Standard Post – N/A

Express Post – Free

All orders are shipped via Australia Post, and a tracking number will be provided once your order is dispatched.

Note

Ultralight Gear is not responsible for packages that are lost or stolen after the tracking status shows 'Delivered' to the correct address.

Dispatch

All orders are shipped from Alexandria, NSW 2015.

  • Orders are typically dispatched within 24 hours of being placed, during our business hours:
    Monday to Friday, 10:00 AM – 6:00 PM (AEST)

Dispatch times may be affected by: Stock discrepancies, delays with Australia Post or rare external factors beyond our control

Before completing your purchase, the shipping cost will be clearly displayed at checkout. At this point, you will have the option to proceed with your order or cancel it before final confirmation.

Back Orders

We do not offer back orders under normal circumstances.

  • Back orders are only permitted when required to correct an error on a previous order.
  • If an item in your order is unexpectedly out of stock:
    • We will contact you directly
    • We will ship the in-stock items after if upon request
    • The remaining item(s) will be sent as soon as they become available or refunded if requested